Site Relations Coordinator

The Opportunity
Healthcare Communications Group (“HCG”), located in El Segundo, California, is a leading pharmaceutical clinical trials consulting and communications organization. HCG assists global pharmaceutical companies in more efficiently recruiting patients for their FDA-mandated clinical studies. HCG utilizes economic/feasibility analysis as well as innovative television, radio, print and community outreach to drive its global subject enrollment campaigns. Accelerating these clinical trials allows life-changing medications to be approved and available to the public more quickly. HCG has built a history of success by delivering measurable value for its clients and offering a stimulating, performance-based work environment for our Site Relations team.

As one of our growing team of Site Relations Coordinators, you will be responsible for maintaining effective and positive clinical site relationships following program launch. The SRC gathers data from the clinical sites on patient enrollment and randomization and develops effective methods for displaying, reporting, analysis and follow-up of data collected.

Responsibilities
Responsibilities include, but are not limited to:

• Communicates with sites by telephone to retrieve patient data
• Conducts phone interviews and assessments of sites
• Analyses data from the sites and prepares reports for the clients and HCG use
• Coordinates with sites regarding media response and generates corrective action regarding allocation
• Oversees the International Review Board approval process for each site
• Interfaces with clients to initiate updates on media allocations and site concerns troubleshooting problems and seeking solutions
• Incorporates quality assurance activities into all areas of responsibility
• Contacts IRBs to receive approval on scripts, etc.
• Send IRB materials to sites
• Enters patient enrollment and randomization data and follows up with site to ensure that HCG has up-to-date information on each subject
• Distributes follow-up enrollment and randomization reports to sites
• Conducts research on community outreach opportunities, transportation assistance and other pertinent topics
• Phone screen prospective focus group participants
• Work as an inbound and outbound call center agent for occasional call programs

Qualifications
The successful candidate will possess a 4-year degree or equivalent in work experience. Must have strong effective communication and phone skills. Familiarity with direct marketing/advertising terminology and concepts, media planning and placement, call centers, the pharmaceutical development process, clinical research sites and IRBs are a plus.

Requirements

• Clear and concise written and verbal communication
• Strong computer skills including Word, Excel, PowerPoint, Access and Outlook
• Persuasiveness, a positive attitude and independence of thought
• Knowledge of clinical terminology associated with pharmaceutical clinical trials
• CRO or site experience a plus

Personal Characteristics
The individual should be solution-oriented and able to proactively communicate with clients, sites, vendors, team members and other stakeholders. Qualified candidates will be skilled in handling challenging customer and vendor circumstances and possess the ability to work under strict deadlines and daily “service-model” pressure. Social skills, attention to detail and consistently providing excellence to clients are imperative.

Education
4-year degree or equivalent work experience

The Work Environment
HCG has a unique work environment. We are fast-paced because we are a service organization faced with incredible challenges to meet our clients’ needs. Our continued success and growth are a direct result of our team’s commitment to excellence, innovative thinking and exceptional internal communications in an atmosphere where all team members are valued, supported and respected. Ideas from team members at any level are actively considered by upper management. We value our informal atmosphere where hard work is mixed with warmth and fun. Opportunities for personal and career growth for individuals who have a strong work ethic and are team players are limitless. We offer a competitive salary and benefits package including medical, dental and life insurance, 401K plan, and company paid parking. To apply for this position please email your resume, cover letter and salary history to gmays@hcg.com.

HCG is an Equal Opportunity Employer.

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